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The En Talent Education Foundation has been using CraftChat since 2018. Attracting customers from human resource development schools to chatbots using Messenger-induced advertisements. Chatbots automatically provide a description of the school and guide you to apply for a briefing in a conversational format. The reception of questions after application and communication after application are also completed by chat.
-Please tell us about the business of the En Human Resources Education Foundation.
Mr. Masuno: The En Human Resources Education Foundation was established in 2011 with the aim of supporting those who wish to find employment by Tosaki Ochi, the founder of En Japan and current Chairman of En Japan. Currently, we have three main businesses.
En Career Creation Lab (ECCL), which provides free 2-day career support courses for university students, en+Lab, which develops human resources who can solve social issues, and companies that train human resources who can work anywhere are commended.
CareerSelectAbility (Career Selector) Award.
-Among them, Enlab's business is to use CraftChat this time.
Masuno: Yes. Enlab is a school consisting of a six-month program. It is for those who are thinking of starting a business, those who want to take a step forward, and those who want to do something useful to society through business. We have established a scholarship system from the third phase of this fiscal year, and are accepting human resources more widely.
-What is your role in each department?
Mr. Okabe: I was originally in charge of the Enlab project by myself until December. Masuno joined from the start of the year, and now we are two people. Masuno was in charge of attracting customers, and I was in charge of the overall control.
Mr. Masuno: After experiencing ECCL, a department that provides career support for university students, I moved to Enlab to take charge of my current work.
-Has Mr. Masuno had any experience attracting customers?
- What is the background to introducing CraftChat?
Mr. Okabe: When I was assigned to Enlab, CraftChat had already been introduced, but it was CraftChat that definitely had a track record from attracting customers to attending classes by looking at the past two customer collection results. The number of 1.5-2 times the number of second-to-100% of other media was achieved.
- What effect did you expect from CraftChat during deployment?
Masuno: To be quick to provide advertisements and information that fit today's consumers. In recent years, consumers have focused on the speed of response that can be obtained by constantly collecting information. We thought chatbots were very effective because they had quick access to what consumers wanted to know, and we expected conversions to grow from there.
Mr. Okabe: We expected to be able to streamline complicated operations and management operations, and create a system that allows us to focus on planning and briefing sessions even in enlab's business operations.
-How is CraftChat utilized?
Masuno: We mainly use Messenger-induced ads to attract students. The main flow is from attracting customers to chatting and applying for briefing sessions. In addition, we deliver push messages and dig up information sessions and events for those who have not reached the application.
- You're using push messages, don't you?
Mr. Okabe: It was distributed twice a week. We mainly distributed free information and schedules for briefing sessions. The response from those who responded to the advertisement of the third term which is this recruitment was good. As a result, about 10% of the delivered persons asked questions about push messages and applications for briefing sessions. When I delivered an email to past visitors, the opening rate was about 50%, but it did not lead to the briefing session application.
The response rate of -10% is a very good figure. What was devised by the message you sent?
Mr. Okabe: I emphasized that the time period and the number of seats will be limited. It was not a sales thing but a message as a reminded person, so if you have a sense of challenge to yourself, I thought that I would participate only in the briefing session. And until now, when holding the briefing session, we had held a group of 5 to 7 people at a time, but this time we held a one-on-one briefing session to focus more on the individual applicant. I think that was also a factor that leads to the application.
-How was communication after applying for the briefing session?
Mr. Okabe: Even after I made the application, I continued to use CraftChat chat function. There are times when you use e-mail or telephone for emergency contact or selection guidance, but basic communication can be completed by chat. At first, I was worried that there would be more cancellations just by chatting, but I was able to communicate via chat with a natural flow from the application.
Mr. Masuno: Since the name can be acquired automatically on the chat, I think that it was good that we were able to reduce the burden on the applicant even if it was a simple chat that did not enter other detailed information with only the minimum necessary information.
-How did you feel about introducing CraftChat?
Masuno: This time, we only attracted customers through advertisements such as listing ads and Messenger ads. Among them, messenger ads using chat were nearly twice as effective as other ads. In particular, the target matched and highly motivated students gathered. There was no bias in age group, and there were few unauthorized cancellations of applications for briefings. I think that the advertisement using SNS was very much matched to our target.
Mr. Okabe: It was good that there was a very small threshold in the expected value when the applicants came to the briefing. The purpose and direction of the program were explained in advance in the chat, and the scholarship system was established in the middle of attracting customers, so it was necessary to flexibly respond to them. At that time, I was able to respond quickly with CraftChat, so I was able to attract customers in a short period of time.
Also, CraftChat's status feature was very helpful in the operation. By changing the status of the applicant by the status, we were able to send messages and responses on an ad-by-case, and it was possible to operate with a small number of people.
-What was the most efficient place to work?
Mr. Okabe: We are now able to improve the efficiency of lead information and progress management. Until now, we used customer management tools and Excel to track lead progress, and all announcements were distributed using BowNow and other means. As a result, managing information became cumbersome, and we were sending emails double and managing them for management. By simply managing it with CraftChat, we were able to centralize information.
As a result of reducing the number of steps to take an action as a result of reducing the number of steps to do, and simple, it has become 100% in CraftChat.
-What to expect from CraftChat in the future
Okabe: I think we can take a more effective approach if we have the capability to dig up stagnant leads more efficiently. I'm glad that there is a manual that even people who are not familiar with CraftChat can practice immediately.
The En Talent Education Foundation has improved the results and efficiency of attracting customers by utilizing CraftChat. CraftChats will continue to support you in responding to each other's expectations and continue to build good relationships through detailed communication.